Top 10 Things to Consider When Hiring A Charlotte Roofer


Are you looking for the best Charlotte roofers but don’t know where to begin?


Finding a trustworthy and reliable company that will provide high-quality work is not an easy task. There are numerous factors to consider, ranging from qualifications and previous work experience to work ethic and customer service.


But there is some good news: you are not alone in this! There are a few simple steps you can take before hiring your next roofer.   Southern Star Roofing is your preferred roofer in Charlotte!


These steps can literally save you from a potential roofing disaster caused by subpar workmanship. So, make sure you read this article all the way to the end. Let’s take a closer look!


Look At References and Previous Works


When looking for a contractor to help with your roof, make sure they can provide references for previous work. This will allow you to determine whether or not they are qualified for their job. It will also increase your chances of having a positive experience and paying for quality work and customer service.


In most cases, you won’t even need to directly ask the company for references. Googling “Charlotte roofing contractor” will provide you with ample opportunities to read about previous customers’ experiences and make an informed decision.


You could also check sites such as Facebook and the Better Business Bureau to verify whether any formal complaints have been raised.


The more positive reviews you can find, the better!


Use a Charlotte Roofing Company That Is Licensed and Insured


Before hiring a roofer, check to see if they have a license and then double-check all details with the local licensing agency. In North Carolina, roofing companies can replace or repair roofs worth up to $30,000 without obtaining a license.


A roofer should also have workers’ compensation and liability insurance. Hiring a contractor who does not have workers’ compensation insurance could leave you liable for an injured employee’s medical bills!


Roofers should be covered by liability insurance to prevent homeowners from having to foot the bill for damages caused by the contractors.


Ensure They Provide a Roofing Warranty 


When hiring a roofing contractor, ensure that the company offers warranties. If they aren’t offering a warranty as part of their services, it might be best to look elsewhere.


A roofing warranty covers both installation and labor costs. It’s simply a way for the contractor to prove they are confident in their work and guarantee that the roof will last for many years to come.


Some roofers offer up to a two-year warranty, while others may offer as long as ten, or even twenty-five years!


Don’t Choose Your Charlotte Roofer Based Solely on Cost


Choosing a trustworthy and experienced professional is vital when it comes to roof repair or installation. But, experience comes at a price!


Consider the long-term costs of hiring a cheap contractor when deciding on what price you are willing to pay. Future problems arising from poor labor may turn out to be more expensive and time-consuming to resolve at a later date!


The overall long-term quality of the work should not be overlooked, and it needs to outweigh short-term savings. After all, a roof is a significant investment that should last for several years.


A reputable contractor will be able to provide high-quality workmanship and excellent customer service, which is critical in the long run.


Evaluate Their Communication Skills


Before choosing a contractor to work on your roof, you should evaluate their communication skills. You want someone who will follow up with you throughout the project and maintain excellent communication from start to finish.


The best contractors are those who can demonstrate this level of dedication and reliability through phone calls or email updates on their progress.


Sending an email to multiple roofers in Charlotte, NC, with a simple query is one way to put such abilities to the test before making a decision on who to hire.


See how long it takes for the company to respond, and avoid picking one that takes days to reply to your email or is unable to provide you with the information you require.


Ask for a Written Estimate


Never hire Charlotte roofers who are not willing to provide a written estimate for you! A well respected contractor should have no objection to doing so prior to being hired.


Everything from labor to materials should be factored into a written estimate. 


You may also want to take photos of any damage to the property to make it easier for the company to provide an accurate estimate.


Here is what a basic estimate will look like:


  • Payment Details, including accepted methods and deadline.
  • Information regarding how long the project will roughly take to complete.
  • A list of various costs, such as removing and disposing of the old roof and obtaining the materials needed to construct a new one.
  • A detailed breakdown of the type of work that will be carried out.
  • Warranties and guarantees.
  • Proof that the company has the proper insurance and licenses in place.
  • An estimate of additional charges that may occur.
  • Details concerning how and when the contract may be terminated.


Understand Their Terms of Payment


Contracts are a way to ensure that the work will be completed as per the original agreement. However, as with anything, there is always some potential for complications.


One of the most common mistakes people make when hiring a roofer is failing to understand the payment terms.


For example, homeowners should be aware that most projects will require a deposit that can range from $500 to $1,000. There is no need to settle the entire cost at once; however, progress payments throughout the project are the norm.


Opt for check or credit card payments to ensure that you have a record of what you have paid. This will provide you with additional protection if the roofing company fails to find any records of your payment.


If you believe you will be unable to make progress payments, inquire with the company about financing options before you sign any agreement.


Avoid Storm Chasers


Storm chasers travel from one location to another during severe weather, repairing roofs and siding that have been damaged by strong winds and hail. 


Many people may find this a low-cost and easy way of having their roofs repaired. This is because storm chasers are typically paid through insurance claim checks rather than cash.


However, since storm chasers try to complete the task as quickly as possible in order to move on to the next storm-devastated location, they may not provide the high-quality work that a local roofer would.


In addition, they may not offer a warranty for the work they carry out since they will leave the area as soon as their job is done. 


Charlotte, NC has plenty of skilled roofers available! Therefore, we strongly advise you to avoid storm chasers and opt for a roofer near you instead.


Ask Who Will Be Present on The Job Site


Before hiring someone to repair or install a new roof, there is one vital question you should ask your chosen roofing company: “Who will be present on the job site?”


For instance, either a project manager or highly-trained associate should be available to oversee any repair or installation and ensure everything goes smoothly throughout the entire process. 


In many cases, an experienced and skilled professional can provide valuable insight into how certain materials should be applied and even assist in the communication between roofers and their clients.


Without proper supervision, you’ll likely bump into quality issues, either with the material used or the overall work. 


Steer clear from any Charlotte roofers who refuse to have someone supervise their crew!


Check They Have a Local Business Address


Another thing to take into account when hiring a roofing contractor is whether or not they have a physical address in the area. This is extremely important as it will facilitate customers who wish to contact said business should any issue arise.


To be safe, avoid working with a roofing company that lacks a physical address, as this could be a major red flag. You want to be sure that you are not dealing with someone who engages in unethical practices!


Once you have the physical address, conduct some research to verify that all the details you have been provided with match reputable websites such as the Better Business Bureau, Yellow Pages, Yelp, and so on.




As exciting as it may sound to renovate part of your home, you should never hire the first company you come across on the internet. The same goes for roof repair emergencies, which can put you in an even worse situation than before if you hire a shady company to do the work.


Take the time to conduct the necessary research and contact multiple local roofing businesses to see how they respond to your inquiries. Research is key when it comes to finding a reputable roofer in Charlotte!

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