CHARLOTTE ROOFING REVIEWS
What our Charlotte roofing customers are saying about Southern Star Roofing & Construction!
Kenneth Mandeville
22:23 06 Aug 19
Fast and quality work. The whole process was very well communicated and executed. I recommend them for any roof projects you have.
M. Dailey
15:56 25 Jul 19
Yes! A roofing company that is honest and dependable! Recommended by a trusted friend. When she mentioned Southern Star, I recalled a short tv news piece on a 'good neighbor' that put a new roof on a elderly person's house at no charge. In the piece I spotted the name of the company as Southern Star.
What makes them so good? They are honest and dependable. The owner and founder of Southern Star, Brandon Johnson, came out himself to give me the estimate. He's definitely a 'hands on' owner that cares. He promised me he would only charge me the deductible on my home insurance no matter what. He worked with the Insurance company. That took a lot of extra time because of the insurance's mix up. (He patiently worked out the problem for me.) The materials he used was of the highest quality available, and he oversaw the entire process - - hands on. The work was done on time, and when he promised.
My new roof looks beautiful, the job is done very well, protecting all my perennial plants and lawn, and a very particular clean up. My expectations, were exceeded many times over. Seems like I should pay a higher price for such a quality job, but nope, just the deductible. Wow, I'm impressed!
Joy Hefner
01:26 15 Jul 19
I highly recommend. Our home needed a new roof, and they provided fast and outstanding service, all at a very competitive price. Everyone we worked with at Southern Star was professional, prompt, and friendly. Our new roof looks amazing! Thanks!
Maria Bonilla-Rogers
16:50 11 Jul 19
Hunter was very professional and explained the damages and the claim process in details, he even showed me pictures of the damages on my roof. I was also in constant communication with Alex which made the process smoother. The roof was replaced while I was at work and it was completed in several hours. Smooth work!
Jacob Willis
10:04 11 Jul 19
Southern Star roofing is a class act local company. Having a rental portfolio, I'm always in need of reliable, responsive, fair priced contractors and repair companies. Brandon was exceptionally responsive, I put an inquiry out at 930PM and the next day at 8AM, he called to discuss the details a bit more....now that is responsive!
The quote was fair and the work was done timely, they said it would take 2-days to replace a hail damaged roof and it indeed took 2-days. They said it would take one day to replace the gutters and low and behold the gutter system was put on in one day. They were on time to their proposed timing and the finished product with their knowledge and explanation was spot on. Very happy with this company, specifically Brandon & Alex who I interacted with and would absolutely recommend Southern Star for any roofing issues.
Ray Pope
19:35 24 Jun 19
Southern Star delivered some of the best service I have dealt with in a very long time! Claire was absolutely on top of it! She was always in contact with me and keeping me in the loop in regards to the entire process of repairing my leaky roof. Brendan was top notch and extremely professional when he came out for my initial meet up. He took photos of everything and showed me exactly what needed to be done to properly repair my roof and was very prompt with getting me an estimate. The technician that performed the repair left zero mess behind and did an impeccable job. I will absolutely be using this company again and will recommend them to anyone and everyone. Brandon Johnson has built an amazing company with an even more amazing team!
cANDp Baucom
23:35 27 May 19
We had some minor roof weather damage and Southern Star Roofing was very responsive in coming out to assess our damage. They provided us with a detailed report, including over 20 photos of our roof. The price was reasonable and they had someone back out to our house within two weeks to do the repair. The work was done to our satisfaction, and we would definitely use their services again if needed.
Lehong Jin
22:15 23 May 19
We have recently worked with Southern Star Roofing & Construction company for our roof replacement as well as other repairs. The company owner Mr. Brandon Johnson was very helpful and professional from the initial evaluation to assist in work with insurance company to schedule the detailed work. On the day of the roof replacement, with materials all pre-ordered and delivered as scheduled, Brandon came personally to inform us about the plan and to make sure the crew was in place to do a great job. The foreman on the job, Gerome is very experienced and provided his crew with all the decisions needed on the spot and ensured the job to be done not just on time but also with high quality. All the crew members are very skillful and well organized on their tasks. Roof replacement was completed from beginning to end on the same day! What an amazing job! When they left, we had a new roof and a clean front and back yard with a little sign of a major construction was done on that day. With some unfinished repair work, Brandon, Alex (office manager), and Gerome are in close contact with us for scheduling the work and we thank all of them for doing such a great job in helping their customers.
In summary, we are very impressed with the professionalism and thoughtfulness Mr. Johnson and his company exhibited doing this job and truly appreciate their efforts to go extra miles in helping their customers. Therefore, we would highly recommend this company for roofing and construction related projects.
Claire Morrison
21:03 07 May 19
I would rate Southern Star Construction LLC a 5 star rating because from start to finish they excelled in their delivery of an excellent job on my home roof and gutter installation. When the project manager came out to assess the job, he was professional, knowledgeable about the product, caring and followed through in all that he said. The next employee provided the samples , the next employee came out to match color of the gutter system. When all the decisions were made, the roof installers finished in one day and within a couple of days the gutters were installed. The cleanup and the installation were superb. This company has young employees who communicate so well with one another and with me. They were always in the loop if I had any questions. The price was competitive with other companies. I like the way they took care of all warranty paperwork. The supervisors checked on the job at completion. I would recommend this company to everyone. I saw the owner on television on the news. There was an elderly couple who's roof leaked so bad in the house. They couldn't afford a new roof. Brandon Johnson,the owner, put a new roof on the couple's house after seeing their unfortunate situation on the news. He said he tries to help others because God has blessed him and as a result , he wants to help others. I am thankful for a job well done.
Terrence Foggie
02:21 02 May 19
Long but important post. Initially my experience with Southern Star Roofing wasn’t great. We started off with some gaps in communication but once Brandon, the owner, got wind of the miscommunication he reached out to my wife and I directly. He sat down with us in our home and not only genuinely apologized for the miscommunication but walked us through every step of what his company could do to complete our roof job. Of all the people we interacted with to receive quotes and information Brandon was by far the most kind, knowledgeable, and professional. After this interaction we just had to go with Southern Star! Communication remained top notch from that point on. My wife and I have a small home, however Brandon and his team provided us with excellent white glove treatment. The day of repair could not have gone smoother. The roofers were efficient and took special care to clean our property as if it was their own. Our home looks outstanding! Brandon demonstrated an excellence of character and professionalism. If you are in need of roof repair this is indeed the company to go with. Southern Star lives up to its ratings and then some! Thank you to Brandon and your team.
Bryan Brotzky
01:29 23 Apr 19
In March of 2017 my grandmother was concerned about hail damage to her roof in Denver, NC. There were several roofing companies doing work in the area as a result of that storm. Concerned she would get taken advantage of by those contractors she contacted her agent to recommend a roofer. Her agent recommended southern star and spoke highly of them. She was advised not to file a claim until they looked at the roof due to the “storm chasers” in the area. Southern star came out and looked at her roof and told her it wasn’t damaged and just had some age on it but otherwise was in good shape. Over the summer of 2017 almost all her neighbors got new roofs. A neighbor called both me and my mother in Florida concerned she needed to have her roof looked at. After talking with her and her agent we felt satisfied there was nothing wrong with her roof. Fast forward to January of 2019 and several long term leaks are discovered upstairs after we came to stay with her after a fall. After calling her insurance agent, they once again recommend southern star after trying to convince us to not file a claim. We elected to not use the insurance companies preferred contractor and find one that’s not working for/with them. We had 3 local, well established companies come out. All 3 were shocked no claim was filed in March of 2017. The roof had extensive hail damage, and all 3 said the damage was from a March 2017 storm and should have been replaced then. When we called the agent to file a claim he again tried to push southern star off on us due to the fact “that they didn’t run his loss ratio up like other roofers”. After bypassing the agent and filing the claim directly with the insurance company and having a knock down drag out fight over the last 4 months with the insurance company they’ve finally agreed to pay for all the damages. Every single adjuster who’s been sent out by the insurance company has questioned and made an issue of the fact it took almost 2 years to file a claim. Today the agent calls, most likely because he’s found out it’s an $80,000 claim to try and convince us to go with southern star. I question why the agent keeps pushing this company in particular on my grandmother. Both in an effort to squash a claim and then once it’s been paid for them to do the work.
Tasha Brandon
18:14 22 Apr 19
Brandon and his team did an amazing job from beginning to finish. Brandon was very, very easy to work with it. He has such a gentle, kind spirit. They came early on a Friday morning in the very cold January weather and worked all day. They came back for a couple of hours on Saturday to finish up a few things and the job was complete. My house looks amazing. I highly recommend Brandon and Southern Star Roofing if you are looking to have your roof replaced or repaired, you will not be disappointed.
Ashleigh McDonald
17:19 09 Apr 19
Amazing job, very easy to schedule with and we were very impressed by final work. They helped us navigate though insurance, and made multiple trips out to assist us in getting everything done. Hunter was great to work with!
Mary Carolyn Dominick
17:34 26 Mar 19
Southern Star Roofing was fantastic! We called them for a free estimate for our new roof and from the estimate to the clean-up we were impressed. Very responsive, respectful and knowledgeable. Brendan gave came out within a few days of my initial call to schedule an estimate and patiently answered all of my questions and efficiently collected the measurements he needed, the entire appointment took no longer than 30 minutes. The crew came out to install our roof a couple weeks later but could have come sooner if our schedule had allowed. They were respectful and did a fantastic job prepping our yard and house to keep things as clean as possible. It took them a little longer than the estimated day to complete the job but a few members of the crew returned the next day to finish up & did exactly what they needed to before finishing clean-up. We are very tidy and the clean-up impressed us! The magnet they wheel around the house & driveway to collect nails was very impressive and clean-up was very thorough. We are more than pleased with our new roof!!!
Bo Quickel
15:45 26 Mar 19
NEW CONSTRUCTION: Fantastic Quote, Fantastic Workmanship, Exceptional Character... They efficiently handled the 87 Square whole house job like it was a 5 square room addition. REALLY PLEASED. Will Recommend and Will Use Again!
Jacob Ridgway
15:57 23 Mar 19
Continue to be supportive of Southern Star. Will not find a company more willing to work with you and meet your needs. I had work done with them a year ago and when I needed some soffit repair and they were the first and only repair agency to come to mind. They will take care of you and I firmly believe you won't find better service in the greater Charlotte area!
Southern Star Roofing is top notch. They communicate very well and did not require me to be home at the time of my roof repair. I worked through Claire who explained what repairs I needed done, how long the work would take and an appropriate quote. After not finding a better quote out there, I contacted Claire to get set up. When the work was complete, they even sent pictures of exactly what was fixed and why before I paid the invoice. They also fixed a couple of shingles at no extra charge after I did not request them to be replaced initially. Great people and even better service!
Darrick H
16:39 28 Jan 19
We had an awesome experience with Southern Star Roofing and we highly recommend! Everyone was easy to work with, very polite, knowledgable, and did an excellent job replacing our entire roof due to hail damage. Absolutely no issues and the roof looks amazing!
Ed Weidman
13:55 05 Jan 19
I have had the privilege of working along side the owner of Southern Star Roofing, Brandon Johnson. He is committed to providing a great team environment for his employees and culture that fosters enthusiasm, professionalism and excellence. His attention to detail, excellent communication skills and high quality roofing services has turned his company into the premier roofing company in the Charlotte region. He is a true powerhouse of passion, excellence, honesty and integrity and someone whom you can trust to work on your home or place of business. Super honored to know him and see how he runs his business, treats his employees and services his clients. First class all the way!
Aaron Wright
11:41 25 Sep 18
This is the best roofing company in Charlotte. Brandon is fantastic to work with (he really knows his stuff). His crew was poignant and polite. They finished the house by 1:30 in the afternoon. I can speak highly enough of the level of customer service received and the quality or work done. I would give 6 stars if I could. All this at a very reasonable price.
Gina Aliotta
13:35 07 Sep 18
Brandon and his team at Southern Star Roofing & Construction are EXCELLENT! We recently had our roof replaced by them and he made the whole process from start to finish super easy for us. He was prompt to quote a price, answer all questions/ concerns we had and his team got the job done fast and professionally (in 100 degree weather!). No mess was left behind... just a new, beautiful roof. I highly recommend Brandon and his team for any roofing needs that you might have in the Charlotte area.
Johnny Payne
19:24 12 Jul 18
These people (Southern Star Construction) went beyond the call of duty to make sure they lived up to their reputation. They gave us more than the competitors were going to give us on a new roof...and with top of the line products. We will use them again and we highly recommend them. Brandon Johnson is a great guy. His roofing crew is top notch.
Sara Staab
16:10 11 Jul 18
Southern Star Roofing was easy to work with and did a great job! Scheduling was super smooth, and they were able to come out quickly to get the job done. Once they came out, they were super friendly and got the job done very quickly. We highly recommend them and will be using them for our roofing needs in the future!
Barry Searson
20:14 25 Jun 18
I want to give a big shout out to the whole team at Southern Star Roofing. They were very helpful throughout the whole process right from coming out to inspect our roof damage, quoting setting up the appointment and then completing the work in a timely manner as promised. We will definitely be making use of their services again if needed and I can recommend them to anyone that is looking for quality work at a competitive price. A+!
Niall Mulkeen
16:51 31 May 18
Excellent experience. Helped me work with the insurance adjuster and followed through on all aspects to replace my large roof. Workers were excellent completed the work with no issues and did a very good clean up. No surprises. All work completed as proposed. The roof looks great and I had a great experience. I can recommend Southern Star with enthusiasm and without any reservations.
Jacob Ridgway
03:14 25 Apr 18
Continue to be supportive of Southern Star. Will not find a company more willing to work with you and meet your needs. I had work done with them a year ago and when I needed some soffit repair and they were the first and only repair agency to come to mind. They will take care of you and I firmly believe you won't find better service in the greater Charlotte area!
Southern Star Roofing is top notch. They communicate very well and did not require me to be home at the time of my roof repair. I worked through Claire who explained what repairs I needed done, how long the work would take and an appropriate quote. After not finding a better quote out there, I contacted Claire to get set up. When the work was complete, they even sent pictures of exactly what was fixed and why before I paid the invoice. They also fixed a couple of shingles at no extra charge after I did not request them to be replaced initially. Great people and even better service!
